Brand
GTM
CX
community

Transforming an Annual Customer Event into a Funded Growth Driver

In 2017, I inherited an event at risk of cancellation and transformed it into a recognized industry platform with offset costs.
event
2017
map
Montreal, QC
mouse
onlinebrokersummit.com

Background

In 2009, Recognia launched an annual gathering to celebrate customers and discuss emerging trends impacting their industry. What started as an intimate boardroom gathering, gradually grew. By 2016, the event had evolved into a two-day Summit with a full line-up of keynotes, panels, and networking sessions.

Challenge

Having grown organically, there'd never been an underlying strategy built to fully reap the benefits of an event of that scale. Costs were rising and logistics were increasingly complex.

I was responsible for

Tactic
Digital Marketing Plan
Palette
Brand Identity
devices
Website Design/Build
payments
Sponsorship packaging
The event needed a strategy to maximize its value. It needed to expand its online presence through a dedicated website and purposeful media plan, while expanding attendees... all while keeping costs in check.

Brand Strategy

Expand earned media & digital marketing

Previously, the Summit had very little outreach or branding. To change this, I built a website and social campaign to promote the event and share updates like newly confirmed speakers. Invitees could register through the site, while others could "request to join".

A photographer was brought in for the live event, and whitepapers summarizing key findings were published online to attract new business contacts throughout the year.
Online Broker Summit 2019 social graphic
The exterior of the Viceroy Hotel in ChicagoThe main floor restaurant of the Viceroy Hotel in Chicago
Sample of marketing materials created to support the eventProfessional shot through the audience of the 2017 market trends panelSupporting collateral from the 2019 Online Broker Summit in ChicagoBanner stands from the 2017 eventMockup of key findings insights derived from the event

Within 12 months

The impact

+17%
handshake

In Executive Guests

-46%
Devices

Cost per Attendee

23
handshake

New Opportunities

Hi, I’m Kasia Flood

I build brands & experiences that help grow your business.

See the impactMeet Kasia