Background
Remote, distributed teams rely heavily on asynchronous communication, but frequently struggle with siloed email threads and inconsistent visibility. The initial solution had been an outsourced intranet, however usage had declined, cannibalized by a growing number of chat tools. The natural decision was to cancel.
Challenge
A new solution needed to be researched, designed, and launched fast enough to avoid an internal communications outage, while still being built on genuine user insight.
Time was a large constraint with only 6 weeks from project onset to launch.
